Customer Support Executive

Job details

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Job description

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Responsibilities: Handle customer queries(email, phone, etc.) Understand user requirement and address it Adhere to Content guidelines and provide high level of customer happiness Identify the potential issues and raise it with the concerned team Handle customer feedback and improve CSAT Interacting with users on various channels (email, SM, PS, etc.) and resolving their queries. Requirements: Fluent knowledge of hindi and english is mandatory. Good understanding of MS Excel Must be customer centric Must be hardworking, flexible, independent and self motivated Proficiency in english and hindi mandatory Preferable if proficient in any other indian language Flexible to working shifts (no night shifts) and weekends.

Benefits with this employer

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