Social Media Specialist

Job details

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Job description

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Responsibility:Handle customer escalations via Social media channel, job involves in constantly monitorvarious Social media websites & check for all types of reviews & ratings.Job involves in arresting the issue/complaint raised by both Customers & Non Customers &ensure 100% satisfaction by end user.Should be comfortable working in rotational shifts & week offs. Experience:- Should have worked in Social Media channel.- Understanding of Social Media metrics (word cloud, sentiment analysis)- Excellent communication skills, both written & spoken.- Ability to connect well with the customer both Social Media & through various Customer support channel.

Benefits with this employer

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